Booking Terms & Conditions
Booking requests can be submitted via our enquiry form, by email or by phone. A booking request is initially non-binding.
We will check availability and let you know whether the requested period is available. The booking becomes binding once payment has been received and we have sent you a final booking confirmation.
By making a booking, you confirm that you have read and accepted these Booking Terms & Conditions.
2. Prices & Payment
The accommodation price applicable to your stay, as well as any additional costs, such as the final cleaning fee, will be communicated to you before the booking is confirmed.
Payment is made by bank transfer according to the payment details stated on the invoice. The booking will only be confirmed once payment has been received and we have sent you a final booking confirmation.
[Add any applicable local taxes, such as a tourist tax, or other additional costs here.]
3. Cancellations & Changes
Cancellations and changes to a confirmed booking are currently free of charge.
Please contact us by email or phone as soon as possible if you need to cancel or change your booking. Changes are subject to availability.
4. Check-in & Check-out
Check-in is available from 2:00 pm on the day of arrival. Check-out is by 11:00 am on the day of departure.
The key safe code will be sent to you by email approximately 24 hours before your arrival. Further information about arrival and departure can be found in our Guest Info.
5. Occupancy
The holiday apartment is suitable for a maximum of four guests. Only the persons stated in the booking may stay in the apartment unless otherwise agreed with us in advance.
6. Guest Registration
If guest registration is required by the competent authorities, all guests are required to provide the information necessary for registration in accordance with the applicable legal and local requirements.
The required guest registration form must be completed and submitted to us upon arrival or within the period specified by the competent authorities.
[Add specific information about the procedure, the form, the required information and the submission process here after consulting the municipality of Maierhöfen.]
Guests are responsible for providing the information required for guest registration completely and accurately.
7. House Rules
Smoking is strictly prohibited throughout the house. Smoking is permitted on the balcony.
Quiet hours are from 10:00 pm to 7:00 am. We kindly ask our guests to treat the holiday apartment, the house and the surrounding area with care and consideration.
Parties and events are not permitted.
Pets are not permitted.
8. Damage & Guest Responsibility
We kindly ask our guests to treat the holiday apartment, its furnishings and equipment with care and to inform us of any damage or problems as soon as possible.
Guests are liable for damage caused intentionally or through negligence by themselves or by persons in their party.
Normal wear and tear is not considered damage.
9. Cancellation by the Host
In exceptional circumstances, we may need to cancel a confirmed booking, for example if the holiday apartment becomes unavailable due to serious technical problems, damage, safety risks, force majeure or other circumstances beyond our reasonable control.
If we are unable to provide the accommodation for the booked period, we will inform you as soon as possible and refund all payments already made for the affected stay in full.
Where possible, we will try to assist you in finding a suitable alternative. However, we cannot guarantee alternative accommodation.
10. Guest Responsibilities
Guests are responsible for providing accurate information when making a booking and for complying with these Booking Terms & Conditions and the house rules during their stay.
Any problems or defects in the holiday apartment or its facilities must be reported to us or our local contact person as soon as possible so that we have the opportunity to address them.
The keys must be returned upon departure in accordance with the instructions provided.
11. Applicable Law
German law applies to the contractual relationship, subject to any mandatory consumer protection provisions that may apply.
If you have any questions regarding your booking or these Booking Terms & Conditions, please feel free to contact us:
Saskia Kiss & Frank Waalkens
Het Want 89, 9733 BE Groningen,
Netherlands
saskia.m.kiss@gmail.com
frankwaalkens@hotmail.com
+31 616 694 037
+31 646 196 062